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FAQ

How do I place an order for my custom written paper?

First, open the Order page. If you are a new client, we will ask you to provide some basic contact information. For clients that have ordered from us before – simply login. Then describe your order, upload any files our writer might need while working on your paper. Make sure you provide us with detailed instructions and guidelines. There is a separate section that offers VIP service, so make sure to check it out as well.

Will I be notified when my order is assigned?

Yes, you will understand that your order will be assigned to the writer as you will be able to see their personal ID number in your order details.

I would like to extend my order. Can I add more pages to it?

Yes, of course, you can add more pages to your paper by placing an additional order. To do it, you will need to go to your personal account and place a new order indicating the ID number of the order you want to have extended. If you have no time to do it manually, you should just get in touch with our support team and one of our managers will gladly do it for you.

Can the writer send my paper earlier if they have completed it already?

According to our policies, our customers receive their papers within the deadlines allocated by the customers. In fact, the urgency of your order is one of the main aspects that define the order price. Thus, if you want to get your order earlier than the deadline allocated initially, you will need to compensate for the price difference. We cannot make our writers and editors speed up without appropriate compensation.

Do you send papers through e-mail? How will I receive my paper?

Once the deadline expires, you will find a perfectly completed paper in your personal account in the Files section. Besides, you will also receive an e-mail with the link, which will allow you to download your paper with only one click of your mouse.

I am not willing to give my personal number. Should I do it?

No, it is not obligatory to share your phone number with us. However, you should understand that a valid phone number will significantly facilitate our communication making it more enjoyable and convenient to you.

How do I know that my order is assigned?

You can get this information manually from your account. Once your payment goes through and your order is verified in the system, it will have the status “New.” When the appropriate writer is found, the order status will be automatically changed to “Processing.” Finally, when the paper is completed, you will see that your order will have the status “Sent.”
The other way to stay updated on your order progress is to order our VIP service, which is called SMS notifications. In such a way, you will be able to get updated on every stage of our partnership through SMS.

Will you be able to tackle my tough assignment?

We are proud to claim that our writing team can handle different academic assignments as it consists of skilled, responsible, and well-trained academic writers, who have sufficient background in various academic disciplines. Also, you are free to check if your task is manageable before placing the order. You will just need to contact our support managers and ask them to check your task with our Writing Department. This way you can be confident that your assignment will be completed.

I want to check if you can do my task. Can I do it before making an order at your service?

Yes, sure you can do it by communicating with our support managers. One of our agents will forward your request to our Writing Department and they will ensure they can handle your assignment.

Can I talk to the writer if I would like to discuss my task?

Yes, easy communication is one of the main principles of our work, thus we enable our customers to talk to their writers through our secure messaging system. If you have no opportunity to log in to your profile, you can just contact our support managers and they will forward your questions or comments to the writer working on your order.

How does any custom writing service like ExclusiveThesis.com operate?

The first thing that needs to be done is order placement. We ask every our client to provide explicit and detailed information about the paper they need, including the topic, subject, level of expertise required, timeframe, and number of pages. Once you have placed your order and provided payments, we will find and assign the most appropriate writer based on the above-mentioned criteria. Once the deadline is over and the paper undergoes all examinations, it will be uploaded to your personal profile. You will have 48 hours upon delivery to request a revision (if needed).

What time frames does your company offer?

We offer a relatively wide range of deadlines starting from 3 or 6 hours, all the way up to 11 days for essays, 14 days for PowerPoint Presentations, and 60 days for Dissertations. Please note, that your deadline starts from the moment we receive your payment. Also, while choosing the type of assignment, make sure tight deadlines are available or it.

I have some problems with submitting an order form. It is loading for a long time and I cannot proceed.

The most obvious reason for it is that you are trying to attach big files to the system. Try to refresh the page with the order form and submit it without files. As soon as your order is verified in our system, you may send your readings to the writer with the help of our support managers.

What writer will be working on my order?

ExclusiveThesis.com employs professional writers with Bachelor’s, Master’s, or Ph.D. Degree in a certain field and at least 3+ years of writing experience. We will assign the most appropriate writer based on the criteria of your order. If you have ordered from us before and know the writer you would like o work with, simply insert their ID in the Preferred Writer’s ID field (caution, paid service). We also offer Top 10 Writers Service as a part of our VIP package.

Will I receive notifications from your team?

Yes, you will receive an automatic e-mail in case of any actions or updates of your order. Besides, you can receive notifications through SMS, system messages, and phone calls.

How can I be sure that the paper I receive from you is original?

Before being sent to the client, every paper undergoes a complex anti-plagiarism check using modern software. Upon your request, we can send you a copy of the plagiarism report completely for free to ensure you that the paper is completely original and free of plagiarism.

How can I get a discount on my order?

First-time clients are entitled to a 15% discount. We also have a system of lifetime discounts that offer 5, 10, or 15% based on the number of pages ordered. There also are seasonal and promotion campaigns that offer discounts from 10 to 20% with a discount code for a limited period of time. In order to receive these discounts, simply let us send you occasional emails while placing an order and check it regularly.

When will I receive my paper?

You can be sure that your order will be delivered to you within the deadline allocated. Please note that we count the time from the moment the order was placed and verified. As such, if you want to receive your order in 48 hours, you will need to choose a 2-day urgency and pay for your order right away to verify it in our system.

I haven’t received my paper yet! What should I do?

First of all, check if the deadline is over. Please remember that we register the deadline from the moment we received your payment, not the moment you have placed an order. If the deadline is over and you haven’t received an email and there is no file in your Membership Area (sometimes email delivery delays happen), that contact our support team immediately and they will help you out.

What can I do if I don’t like my paper?

Once you received the paper and believe your instructions were not met, simply request a free revision. You have 48 hours for orders under 20 pages, and 30 days for complex orders of 20+ pages. If your requirements have changed, you might need to put additional requests, and rewriting fees will be applied. In such a case, please contact our Support Team and they will help you figure out everything.

How will you deliver my paper?

Once the deadline is over and the paper undergoes all the examinations, it will be uploaded to your personal account and a copy will be sent to your email. Should you experience any difficulty downloading it, just reach out to our support team and they will gladly assist you.

Can I change my phone number (e-mail, password)?

Yes, you can update personal information in your profile by using the Edit tab. Besides, you should not forget to save changes to get your profile updated.

Will our cooperation remain confidential?

We highly respect the privacy of our customers and never disclose their personal data to third parties. As such, you can be sure that our partnership will remain absolutely anonymous.

Will you deliver my paper on time?

Yes, timely delivery of all orders is one of our main guarantees. No matter what the deadline of your project is, you can be certain that we will deliver it in a timely fashion because we know that timely submission is particularly important for receiving a good grade.

What assignment type should I choose?

If you are not certain about what writing service to choose, you will need to seek assistance from our support managers. They will study your instructions thoroughly and guide you on the writing service you will need to order.

Do you guarantee grades? How can I be sure that I will receive a high-quality paper?

We cannot guarantee any grades and the reasons for that are obvious. You should understand that each tutor has their own system of assessment and we cannot guarantee that they will put the highest grade for the paper ordered at our writing service. Nevertheless, we can guarantee that the paper written by one of our skilled experts will meet the highest quality standards and will be absolutely flawless in terms of structure, content, and formatting.

What is your pricing policy?

The cost of your paper will be very fair and moderate. In fact, it depends on many aspects including the length, the urgency, and the writing level requested. For more information, you will need to check our “Prices” section or contact our support representatives asking them to calculate the price for your order.

How do your work?

We are working 24 hours per day 7 days per week for your convenience.

Can you work on urgent orders?

Yes, we have sufficient experience in dealing with really urgent assignments. If you want to be sure that your urgent task can be completed before placing an order, feel free to ask our support managers for guidance.

Can I ask for a revision if I need to have my paper corrected?

If the paper written by one of our experts does not fully meet your expectations, you will have it revised because we never look for excuses for our mistakes. Pay attention that a free revision can be provided within 48 hours of the order delivery in case your initial instructions weren’t changed. However, if you are introducing new guidelines in your revision request, you will need to compensate for extra work.

I need to have my paper corrected but the free-revision deadline has expired. What can I do?

If you would like us to work on a late revision request, you will need to place an additional order of Revision type.