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Terms and Conditions

Submitting a Refund Application

Any customer can legally apply for a refund. Such requests are accepted within 14 days after the order deadline expires. Plagiarism-related refund requests do not have any time limits. However, a valid proof of plagiarism is required.

* A valid plagiarism report means that it is provided through Turnitin or its partner websites such as WriteCheck and iThenticate. Plagiarism does not include title pages, tables of contents, properly formatted quotations, and references. Do not submit any reports provided via SafeAssign. Do not submit any handwritten plagiarism reports.

  1. If you place a continuation order, we will be responsible only for the instances of plagiarism related to the continued paper. We will not check plagiarism in the original paper submitted by you.
  2. If you are not happy with your paper, our Refund Department will look closer into the issue. You will receive a report and, if your claims are found to be valid, you will get a partial or full refund. Please, wait until you get a response, which usually takes 3-4 business days.


  1. Any customer can request a free revision, but only if such a request is made within the first 48 hours after the order deadline expires. If you miss the time given to you by the company, you will have to pay additionally.
  2. Any customer who orders a paper of 20 or more pages long can request a free revision within the first 30 days after the order deadline expires.
  3. You cannot ask for a free revision, if you have changed the instructions for your order. Also, if you upload the files, materials, and instructions for the paper after it is done or while it is being written, we will ask you to submit additional compensation.
  4. If you want to place a free revision request, you will have to set a new deadline and submit detailed, easy-to-understand revision comments. If the paper is too complex, we may need up to 24 hours to revise the paper. In the meantime, we will be doing everything possible to deliver the revised paper on time.
  5. You should check your messages regularly, just in case you have some questions or information from the writer or our Customer Support. It is quite common for customers not to provide valuable materials when they are placing an order. Please, remember that it is your responsibility to provide such materials to the writer.
  6. The “Extended Revision” option give the customers more time to apply for a free revision – 14 days instead of 48 hours. This option will cost only 30 % of the order price. The option cannot be used if the initial instruction is modified. Also, keep in mind that if the customer does not ask for a free revision, the additional fee is not refunded. 

A Full Refund

  1. Any customer has the right to request a 100% refund, if he or she has accidentally been double charged for the same order. Please, inform us about this situation immediately.
  2. Any customer is eligible for a 100% refund, if we fail to find a writer to work on his or her order.
  3. If a refund is provided, the customer loses any right for using the papers and materials created by the company in the future.

A Partial Refund

  1. Any customer can request a partial refund, if he or she has made any mistakes in the number of pages while placing the order. The sum to be refunded will be recalculated based on the word count.
  2. The amount of money to be refunded may decrease, if you have not specified the required level of complexity writing.
  3. If the order contains contradictory instructions, we will recalculate the amount and percentage to be refunded. This may happen, if you submit new instructions through the messaging system.
  4. In case of cancelling the order when the writer has already been assigned:

Refund percentage

Passed deadline


10-19% of the deadline


20-29% of the deadline


30-39% of the deadline


40-49% of the deadline


50-59% of the deadline


60%+ of the deadline

*You cannot request a cancellation, if less than 30% of the original deadline is left and a writer has been assigned to work on your paper. You cannot cancel a paper that was already finished and uploaded by the writer.

All tips are non-refundable. The payment for custom writing/editing/proofreading/rewriting/formatting may be refunded only. Tips cannot substitute an additional or compensation order.

Late Verification

  1. Regarding financial details, any late verification will shift your deadline. If you fail to confirm your financial details while placing an order, the deadline for your paper will begin the moment you provide the data needed by the company. Otherwise, you will have to pay additionally as a compensation for the hot order.

Word Count Issues

  1. Our pages are counted, based on the number of words in your paper. We write 300 words per page. In orders that require sophisticated calculations, these word count requirements will be reconsidered. We will also review the complexity of your paper to determine its cost.
  2. In PowerPoint presentations, speaker notes require additional payment. Please, choose a PPT option when placing your order. We will include 100-150 words per slide.
  3. In online tests, 5 questions usually account for 1 essay page. Therefore, if you are ordering a test with multiple-choice or any other questions that has 50 questions in it, be ready to pay for 10 pages.


  1. Any request for an early delivery requires due compensation. If you want your paper to be completed before the deadline, we will have to recalculate the initial price. You may need to place an additional order, but if the writer delivers the paper without any compensation, you will lose your right to a full refund.
  2. If you receive your paper after the deadline without having it agreed with the writer, you may be eligible for a partial refund. We will recalculate the difference according to our pricing policy, as published on our website.

Order Type

  1. You are responsible for selecting the most suitable type for your order, for example, essay or research paper. We cannot issue a refund, if you fail to make the best choice.
  2. If you are ordering rewriting services, we will simply paraphrase the original text provided by you. If you decide that more research is needed, we will recalculate the price and ask you to place an additional order.
  3. You are responsible for checking your personal profile regularly. You may receive messages from the writer or our customer service professionals. The quality of your communication is vital for the success of our academic work!


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