Nowadays, workplaces can be characterized as multigenerational, which ensues in numerous challenges, especially when it comes to current training and development techniques. If for Millennials, innovations and modern implications are a usual affair and part of their life, then for Baby Boomers, innovative technologies are a time-consuming and demanding dilemma. Moreover, the gap between these generations is also related to the development techniques (Kurup & Rosenbaum, 2010).
The Learning Management Systems play a vital role in improving the welfare of human beings, especially when it comes to learning and training processes at the workplace. The Learning Management Systems help to improve knowledge and develop practical skills. Moreover, they help to avoid challenges of HRM. Learning Management Systems develop creativity and innovation within a company.
The challenge with technologies in the workplace is an HRM issue that disrupts effective performance and high productivity. Millennials bring their exceptional innovation and technology skills into the workplace creating the challenges for Baby Boomers. This research paper intends to describe the current training and development techniques that are necessary for Millennials. It reveals the advantages and disadvantages of Learning Management Systems. This essay compares Millennials' learning with Baby Boomers' learning and illustrates the role of technologies in the learning process.
The Training and Development Techniques for Millennials and Baby Boomers
Millennials were exposed to technologies from their early years; therefore, all their life and professional activities are related to innovations, changes, and digital technology. For them, advances in technologies are usual thing as compared with Baby Boomers who try to avoid absorbing in Learning Management Systems. Among training and development techniques for Millennials, there are Business Intelligence (BI), Balance Scorecard (BSC), Total Quality Management (TQM), Performance-Based Instructional Design (PBID), Human Performance Technology (HPT), Instructional Systems Design (ISD). All of them imply acquiring new skills, training, learning and practicing (Mayer, 2005).
The innovative training and development techniques are BI and BSC. BI helps to create data assets, control them, reduce costs, increase revenue and reduce risks. Business Intelligence consists of online analytical processing and data mining, whereby online analytical processing is a flexible system while data mining system can automatically determine hidden threats and issues. Both systems use intelligent algorithm and machine learning. It is necessary to mention that although they make processing of data easier, these systems are far from being perfect.
The main advantages of Business Intelligence system consist in the fact that it provides the possibility to report, store and structure the data. Business Intelligence system allows collecting the data in different internal and external sources. The most important thing is that data are available for reporting and analyzing. BI empowers employees to make better business decisions as they should not spend much time on collecting, storing and analysis of data. Business Intelligence system improves organizational effectiveness and quick access to data (Mayer, 2005).
For Millennials, BI will be a helpful application that will make their work easier. In regard with Baby Boomers, acquisition of this system will take them much effort. Communication and technology transition is a usual process for Millennials that does not bother them. Text messages and social networking belongs to their lifestyle; therefore, computers, laptops, and other devices are the items that make them more confident in their skills and knowledge. However, in comparison with Baby Boomers who have a good command of face-to-face communication, Millennials lack interpersonal skills as they used to communicate via Internet. As a result, they need Learning Systems to improve their communication and negotiation skills (Sujansky & Ferri-Reed, 2009).
The main issue of using technologies by Millennials is that they can spend their working time on sending text messages, checking Facebook updates and chatting. As a result, in addition to providing instructions on using the innovative technologies, one should train and learn Millennials to leave their personal life at home and devote more time to their professional duties. It is evident that both Millennials and Baby Boomers require learning and training practices when they use Learning Management Systems. However, Baby Boomers should learn how to use IT technologies, and Millennials should learn how to use IT technologies efficiently.
As for Baby Boomers, it is a must for them to develop their knowledge of technologies.
Total Quality Management (TQM), Performance-Based Instructional Design (PBID), Human Performance Technology (HPT) are the best Learning Management Systems for them. First of all, they will help to learn how to avoid fear and uncertainty with the mobile devices. The company should give them the additional time for practicing as they are egocentric and have issues with the young generation like as Millennials. Learning Management Systems will be efficient for Baby Boomers as they make their work quicker. Moreover, Baby Boomers will be more confident at their workplace.
The Advantages and Disadvantages of LMS
A number of strengths and weaknesses of Learning Management Systems (LMSs) for Millennials and Baby Boomers can be distinguished. The advantages of LMS consist in quick learning of the peculiarities of the work, its activities, and services. LMSs give all necessary information online thus reducing time and efforts. However, this is an advantage for Millennials. In respect to Baby Boomers, they need time to learn how to use LMS. LMSs perform the role of data storing and preserving. It means that employees can access quickly the information at any time (Kurup & Rosenbaum, 2010).
The using of Learning Management Systems implies the implementation of the innovative approach at the workplace. However, both Millennials and Baby Boomers require additional training to fulfil organizational objectives. Learning Management Systems allow to train and develop a large number of novices and help them to become specialists and professionals making the process more qualitative and quicker. Learning Management Systems develop leadership and autonomy skills due to the fact that a person can control his learning himself.
Another advantage of Learning Management Systems is of the fact that it provides the ability to process, analyze and report about the sophisticated data. For example, dstorage, accidents reports, chemical data sheets, training records, reports and analysis are the functions of Business Intelligence system. As a result, one should be knowledgeable in the functions of BI.
Before implementation of Learning Management Systems, one should assess the level of preparedness to adaptation of it, as well as present advantages and disadvantages of LMSs to employees.
For example, Access Data Training is very convenient in using as this program is organized by course content, skill levels and roles. Articulate Online is an information system that provides trainees with various e-learning courses. One of the main advantages of this management system is its availability. Speaking about LMSs, it is worth saying that all of them have its pluses and minuses. They are excellent systems in terms of evaluating, training, practicing and tracking results; they are very popular among Millennials and work effectively. The Learning Management System creates a platform that allows learners to interact and exchange ideas about the issues discussed (Kurup & Rosenbaum, 2010).
The disadvantages of these learning systems are expensiveness and working in online regime. For example, it is known that Millennials like surfing and spend much time in the Internet, and this can influence negatively their productivity. LMSs demand time and efforts to learn how to use them efficiently. As a result, the organization can show low productivity rates because of long-lasting training and learning processes for Baby Boomers. In fact, the implementation of Learning Management Systems depends on the organization and its employees (Hrastinski, 2008).
Management Systems Technologies play a vital role in learning not least because they save time. Thus, time that could have been used in attending seminars and practical lessons is utilized for other tasks since one can develop other skills. Technology has also fastened the learning process and enabled people to be effective in multitasking environment.
All companies should implement LMSs; however, they should be used in a measure. Even if employees cannot use them, it will be a good opportunity to develop new computer skills. LMSs give a possibility to create conversations, share files, upload files and perform status updates. Without a doubt, blogs and forums do not facilitate productivity that is why they should be rarely used. Internal enterprise social networks can be a significant business value in case they are being used in a proper way. All companies should implement online learning techniques for the development of analytical capabilities that are necessary for every employee (Fahy, 2004).
Comparison of Millennials' Learning with Baby Boomers' Learning
The baby boom generation consists of workers that were born between 1943 and 1965. This period is considered to be a baby boom because of the high birth rates. The baby boom generation differs from the traditional generation by their revolutionary and radical thinking. They are ready to protest against injustice and inequality at the working place that is why in the 21st century organizations, they occupy leading positions. Boomers respect authority; they grew up in optimism and prosperity and thus believe that it is possible to change the world. The main challenge provoked by Baby Boomers is that they do not trust traditional generation that is over 30 years old.
Generation Y includes individuals who were born between 1978 and 2003. They are also called Nexters, Millennials, the Net Generation, N-Gens, Echo Boomers, Generation E, Generation www, and the Digital Generation. Even these names prove the influence of dramatic technological advances and computers. The representatives of Generation Y feel comfortable with the innovative technologies as compared with the previous generations. They are characterized by collective actions, embracing diversity and team work. They are optimistic and ready to any changes (Sujansky & Ferri-Reed, 2009).
Speaking about the learning process of Millennials and Baby Boomers, oit is important to mention that there are crucial differences between them due to the age and time. Both generations can deal with variousissues during the learning process. However, Baby Boomers are more responsible, and they worry about any mistake while Millennials take everything calmly. Baby Boomers are always looking for the new opportunities of the career growth, and learning for them is like admitting of their weak sides, especially when it comes to IT technologies. As to Millennials, they learn in order not to lose their job and get to know something new. Millennials are experts in technologies, but it is difficult for Baby Boomers to admit this.
Baby Boomers are always skeptical about generation of Millennials and consider them as irresponsible and uncommitted in a learning process. The representatives of baby boom generation may be workaholics. At all accounts, in learning and training process, both generations should collaborate. For example, Baby Boomers are more experienced, and they can help Millennials to avoid mistakes in their work. As to Millennials, they can be teachers for Baby Boomers in terms of mastering new technologies. Such collaboration will result in friendly atmosphere at the workplace and thus increase productivity (Kurup & Rosenbaum, 2010).
The Role of Technologies for the Learning Process
Technologies offer more innovative tools for learning. These can be online conferences, presentations, educational films and videos. There are synchronous and asynchronous e-learning methods. Synchronous methods include chat and videoconferencing. These methods are rather participating than isolated. Asynchronous e-learning methods include discussion boards and emails, which means that it is an isolated method. However, for training and learning at the workplace both ways are efficient (O’Neill, Singh, & O’Donoghue, 2004).
Technologies provide new ways of presenting information and development of necessary skills. It is up-to-date learning environment and the way of absorbing of new information from a variety of sources. E-learning makes trainees more independent than traditional techniques of learning, especially when these are Millennials. E-learning is computer assisted and collaborative learning that presupposes early development and good knowledge of innovative technologies. As a result, for Baby Boomers, the learning that involves using technologies can be a challenge as E-learning comprises all forms of electronics means of teaching and learning (information system, communication systems, networked learning) (Fahy, 2004).
E-learning systems consist of the mechanisms of creation class rosters, uploading and management of documents, delivery of content, creation and publication, interaction process and methods of testing and assessment. E-learning systems are efficient for training environments, talent management, and educational institutions.
It is worth noting that e-learning is a risky way of learning for Baby Boomers as for them, such a method is new and unfamiliar. The most common and familiar ways of online learning are graphics and illustrations, print and text, video and moving graphics, sound, music, and multimedia. Tasks for e-learning consist of instruction and feedback, attention, higher-order thinking and concept formation, learner participation, organization and sequencing, perception and recall. It is evident that technologies improve employees' performance. However, innovations demand good knowledge (O’Neill, Singh, & O’Donoghue, 2004).
It is necessary to put emphasis on the fact that the current training and development techniques are important for both Millennials and Baby Boomers. Every work presupposes additional learning and training practices. Baby Boomers should learn how to use IT technologies, and Millennials should learn how to use IT technologies efficiently. The advantages of Learning Management Systems consist in quick learning of the peculiarities of the work, saving time, convenient access to data and possibility of their storing, analysis and preserving. The disadvantages of these learning systems are expensiveness and working in online regime.
The learning process of Millennials differs from the Baby Boomers' one. Both generations can deal with issues during the learning process. Baby Boomers are always looking for new opportunities of the career growth, and learning for them is like admitting of their weak sides, especially when it comes to IT technologies. As for Millennials, they learn in order to save their job and experience something new. Technologies are crucial when it comes to the learning process mainly because they make the process of training more exciting, enjoyable and easier for comprehension.